Monday, February 4, 2013

Checking your SPAM filter

Below are the directions for checking your quarantined email that has been caught in the SPAM filter




1.   In a web browser, navigate to https://sayreutm.sayreschool.org.  If prompted by a security certificate warning, click to continue, permanently storing the certificate if desired.  Bookmark the link.
2.      Log in with your username and network password.  This differs from our previous SPAM filter, which required your Groupwise password.  You will then see the welcome screen:



 
       




3.      Select the Mail Quarantine tab to view mail that has been quarantined.  The messages are listed according to the category by which they are flagged, such as Malware, SPAM, Expression, etc.  You can sort by sender/subject and/or received date.  If you see a message that you wish to allow, click the “Select action” drop-down button on the left of the message and select Release.
4.      From the drop-down menu, you can:
4.1.   View - opens a window with the contents of the message.  This allow you to determine whether or not it is SPAM.
4.2.   Download - downloads locally as an .eml file.  Useful if you intend to save the message for future reference or as a backup.
4.3.   Delete - Note, once deleted, it cannot be recovered.
4.4.   Whitelist sender - whitelisting marks the sender as safe and will allow delivery to your mailbox.  Useful if you frequently receive from a sender(s). Note: items that contain malicious content will always be quarantined, even if the sender is on the whitelist.
4.5.   Release – releases from quarantine to your mailbox.
4.6.   Release and report as a false positive - Similar to 4.4 above, with the additional step of reporting to our SPAM engine so it can be evaluated as safe.


    


5.      The Mail Log tab lets you view all messages sent to you, including delivered, quarantined and rejected items.  Delivered items will be highlighted in green, quarantined in yellow, and rejected in red.
5.1.   Note, you can only view items in the mail log.  If an item has been rejected, but it was something you needed, you may add the sender to your whitelist.  You may need to have the sender resend the message.  As long as it doesn’t actually have malicious content, it will pass through to your mailbox.

        

  
6.      On the Whitelist tab, click the “+” symbol to add email addresses or domains that you want to mark as safe, and allow into your mailbox.
6.1.   I.E., emailuser@domain.com or domain.com.
7.      Please note that even if a user or domain is in your whitelist, if there is any malicious content it will be quarantined.

8.      On the Blacklist tab, enter any addresses or domains from which you repeatedly receive SPAM.
9.      Select Log Out when you are finished.